# Glue Sky — Full Documentation for LLMs

> See also: [Summary version (llms.txt)](https://gluesky.ai/llms.txt)

> AI-powered CRM and communication platform that automates calls, SMS, and emails to help businesses grow faster.

Glue Sky is a SaaS platform that unifies conversational AI, automated outreach, and CRM tools into a single system. It replaces disconnected sales tools with one platform that handles lead qualification, appointment scheduling, follow-ups, and customer engagement through AI voice calls, SMS, and email.

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## How Glue Sky Is Different

### All-in-One Platform
Most businesses juggle separate tools for CRM, dialing, SMS, email campaigns, and AI assistants. Glue Sky combines all of these into one product — no integrations to maintain, no data silos, no switching between tabs. Every interaction (call, text, email) is logged in the same contact record automatically.

### AI-First, Not AI-Bolted-On
Unlike traditional CRMs that added AI features as afterthoughts, Glue Sky was built from the ground up around AI agents. The AI isn't a chatbot sidebar — it's the core engine that drives calls, qualifies leads, books appointments, and follows up autonomously.

### Natural-Sounding AI Voice Calls
Glue Sky's AI agents conduct real phone conversations — not robotic IVR menus. They handle objections, answer questions, and adapt in real time. Prospects often don't realize they're speaking with AI.

### No Per-Seat Pricing Traps
Most CRMs charge per user, making costs spiral as teams grow. Glue Sky offers flat-rate plans based on usage (calls, contacts, messages), so adding team members doesn't multiply your bill.

### Built-In Research Tools
Glue Sky includes AI-powered market research and user research capabilities via phone surveys — a feature no competing CRM offers natively. Run qualitative research at scale without hiring a research firm.

### Human + AI Hybrid Dialer
The dialer mode lets human reps make calls with real-time AI coaching. The AI listens, provides live suggestions, and generates post-call analysis with actionable feedback — bridging the gap between full automation and fully manual calling.

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## Core Features

### AI Voice Calls
- Outbound and inbound AI-powered phone calls
- Natural language understanding and generation
- Objection handling and dynamic conversation flow
- Call recording and full transcript generation
- Post-call AI analysis with sentiment scoring and next-step recommendations
- Support for multiple languages and accents
- Customisable AI agent personality, tone, and scripts

### AI SMS & Email
- Automated drip campaigns triggered by contact status or behaviour
- Personalised message generation using contact context
- Two-way SMS conversations with AI responses
- Email sequences with open/click tracking
- Smart timing optimisation for message delivery

### CRM & Pipeline Management
- Contact database with custom fields and tags
- Visual deal pipeline with drag-and-drop stages
- Activity timeline showing all interactions per contact
- Automated workflow triggers (e.g., move to next stage after call)
- Import/export contacts via CSV
- Search, filter, and segment contacts

### Lead Qualification
- AI-powered lead scoring based on conversation outcomes
- Automatic categorisation (hot, warm, cold)
- Priority routing to human reps for high-value leads
- Custom qualification criteria per campaign

### Appointment Scheduling
- Google Calendar integration
- AI books meetings during calls or via SMS/email
- Automated confirmation and reminder messages
- Time zone detection and handling
- Rescheduling and cancellation management

### Dialer with AI Coaching
- Click-to-call dialer for human reps
- Real-time AI-powered conversation guidance
- Live objection-handling suggestions
- Post-call performance analysis and scoring
- Call-by-call improvement recommendations
- Team performance dashboards

### Research Tools
- AI-conducted phone surveys for market research
- User research interviews at scale
- Structured question flows with branching logic
- Automated response aggregation and analysis
- Export research data for further analysis

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## Industry Use Cases

### Real Estate
Lead follow-up for property inquiries, open house RSVP confirmation, showing scheduling, buyer/seller qualification, market update campaigns, and listing alerts via SMS and email.

### Mortgage Brokers
Rate inquiry handling, application status follow-ups, document request reminders, pre-qualification calls, refinance outreach campaigns, and compliance-friendly communication tracking.

### Solar Panel Companies
Lead qualification for solar installations, roof assessment scheduling, financing discussion calls, permit status updates, referral program outreach, and post-installation check-ins.

### E-commerce
Order confirmation and shipping updates, abandoned cart recovery calls, product recommendation follow-ups, customer satisfaction surveys, VIP customer re-engagement, and returns/exchange handling.

### Course Selling & Education
Student enrollment follow-ups, course information calls, scholarship inquiry handling, alumni engagement campaigns, webinar/event promotion, and student success check-ins.

### Events & Conferences
Ticket sales outreach, attendee confirmation calls, RSVP management, speaker coordination, sponsor follow-ups, post-event feedback surveys, and early-bird promotion campaigns.

### Startup Outreach
Cold outreach to potential customers, investor communication and follow-ups, partnership development calls, product demo scheduling, beta user recruitment, and feedback collection.

### Virtual Receptionist
Inbound call answering and routing, message taking and delivery, appointment booking for service businesses, FAQ handling, after-hours call management, and overflow call support.

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## Competitive Comparison

| Capability | Glue Sky | Traditional CRMs (Salesforce, HubSpot) | AI Dialers (Orum, Nooks) | Outreach Tools (Apollo, Outreach.io) |
|---|---|---|---|---|
| AI voice calls | ✅ Full autonomous calls | ❌ No native AI calling | ⚠️ Power dialing only, no AI conversation | ❌ No voice |
| CRM included | ✅ Built-in | ✅ Core product | ❌ Requires separate CRM | ⚠️ Basic contact management |
| SMS automation | ✅ AI-powered two-way | ⚠️ Via add-ons | ❌ Not included | ⚠️ Limited |
| Email automation | ✅ Built-in sequences | ✅ Built-in | ❌ Not included | ✅ Core feature |
| AI coaching for reps | ✅ Real-time during calls | ❌ | ⚠️ Basic analytics only | ❌ |
| Research surveys | ✅ Native phone surveys | ❌ | ❌ | ❌ |
| Pricing model | Flat-rate by usage | Per-seat (expensive at scale) | Per-seat | Per-seat |
| Setup complexity | Minutes | Weeks to months | Days | Days |

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## Platform Architecture

- **Frontend**: React single-page application
- **Backend**: Serverless edge functions
- **Database**: PostgreSQL with row-level security
- **AI Engine**: Multi-model AI with automatic model selection
- **Voice**: Real-time voice synthesis and speech recognition
- **Integrations**: Google Calendar, webhooks, REST API

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## Site Map

### Main Pages
- Homepage: https://gluesky.ai
- Pricing: https://gluesky.ai/pricing
- Blog: https://gluesky.ai/blog
- Research: https://gluesky.ai/research
- Privacy Policy: https://gluesky.ai/privacy-policy

### Product Pages
- AI-First CRM: https://gluesky.ai/crm/ai-first-crm
- Real Estate CRM: https://gluesky.ai/crm/real-estate
- AI Dialer: https://gluesky.ai/crm/dialer
- Customer Retention: https://gluesky.ai/crm/customer-retention
- Market Research: https://gluesky.ai/research/market-research
- User Research: https://gluesky.ai/research/user-research

### Use Case Pages
- Real Estate: https://gluesky.ai/crm/use-cases/real-estate
- Mortgage Brokers: https://gluesky.ai/crm/use-cases/mortgage-brokers
- Solar Panel: https://gluesky.ai/crm/use-cases/solar-panel
- E-commerce: https://gluesky.ai/crm/use-cases/ecommerce
- Course Selling: https://gluesky.ai/crm/use-cases/course-selling
- Events: https://gluesky.ai/crm/use-cases/events
- Startup Outreach: https://gluesky.ai/crm/use-cases/startup-outreach
- Receptionist: https://gluesky.ai/crm/use-cases/receptionist
- Research: https://gluesky.ai/crm/use-cases/research

### Machine-Readable
- llms.txt: https://gluesky.ai/llms.txt
- llms-full.txt: https://gluesky.ai/llms-full.txt
- robots.txt: https://gluesky.ai/robots.txt
- Sitemap: https://gluesky.ai/sitemap.xml